Questions
- “Many consumers who use Kymdan mattresses at home report back pain and sleep problems during their business trips, vacations, etc. while staying in hotels equipped with mattresses other than Kymdan mattresses. Why?” (Read the answer)
- Through the program “Thay Lời Cảm Ơn” (as a replacement for thankfulness) hosted annually, it is said that Kymdan mattress products offer a durability of up to 30 years. With that astounding service life, how does Kymdan afford to sell more? (Read the answer)
- Why are exported KYMDAN mattresses different from local mattresses in terms of warranty period (10 years vs. 6 years)? (Read the answer)
- I would like to be an agency of KYMDAN. What requirements apply to me? (Read the answer)
- I have received much information that KYMDAN mattresses are fire resistant. I now use a KYMDAN mattress and know that KYMDAN mattresses are produced from 100% natural latex that burns readily. Can you explain this to me? (Read the answer)
- What consumer benefits does KYMDAN’s mattress warranty policy give? (Read the answer)
- With false and imitation products on the market, how can I buy genuine KYMDAN mattresses and differentiate them from false mattresses? (Read the answer)
- If false or imitation products with bad quality are bought by mistake, how should a consumer react? (Read the answer)
- We are a group of University students who major in Engineering. Kymdan is a large company that is renowned for investing in scientific research and technical applications within the production line. Has Kymdan developed an engineering program by where students can visit the factory production line to learn about the business to further supplement their education? (Read the answer)
Quality of Kymdan is increased up to 20%
- I note that measurements are verified on KYMDAN Deluxe mattresses. What about other mattress models such as KYMDAN Massage Mattresses, KYMDAN Special Mattresess, folding mattresses, mattresses for hospital beds, tourist mattresses, etc? Has their quality improved and, if so, by what percentages? (Read the answer)
- In the unfortunate event that the KYMDAN mattress that I bought after February 9, 2009 is an older product with quality that has not increased by 20%, can I enjoy the 6-year warranty period or be entitled to exchange the older mattress for a new mattress? (Read the answer)
- How can I differentiate mattresses with 20% increased quality from older mattresses? (Read the answer)
Mattress and your health
- Currently, back pain is a common medical condition for people who are not elderly. Is the use of an inadequate mattress a cause of back pain? (Read the answer)
- I’m suffering from lumbar spondylosis (back pain). Which type of mattress is best for me? (Read the answer)
- What is the importance of sleep to human health? (Read the answer)
How to use and maintain Kymdan products
- As KYMDAN mattresses are large and heavy, how can I move them as required? (Read the answer)
- I have been using a KYMDAN mattress for a long time. How can I wash it? Who should I contact for mattress washing service? (Read the answer)
- Please tell me how to deal with a KYMDAN mattress affected by child bed-wetting. If the mattress is frequently wet due to this condition, will it be damaged? Will such a mattress remain under the company’s warranty policy? (Read the answer)
- I own a cloth-covered KYMDAN lounge suite that has many dirty spots. Do you provide a lounge suite cleaning service and, if so, who can I contact? Do you provide a cover replacement service for customers? (Read the answer)
Over-sized mattresses
- I bought a KYMDAN mattress two years ago. Can I now add to it a piece of new KYMDAN mattress? (Read the answer)
- I would like to obtain a KYMDAN mattress that fits my over-size bed. Can the Company produce one for me? Where can I order? How long is the order time? (Read the answer)
- I am using a 1.60 x 2.0 KYMDAN mattress. Can the company change my mattress size to 1.55 x 2.0 to fit my bed? How much does it cost? What warranty policy applies in this case? (Read the answer)
How to select a suitable mattress
- KYMDAN mattresses have assorted thicknesses, e.g. 5cm, 7.5cm, 10cm, 12.5cm, 15cm, 17.5cm and 20cm, so what is the most appropriate thickness? If I choose a 5cm mattress, will its firmness, elasticity, etc. meet technical requirements? (Read the answer)
- As KYMDAN mattresses have various range categories, such as KYMDAN Deluxe, KYMDAN Massage, KYMDAN Special, which mattress and thickness is most suitable for a family that includes a husband, wife and baby? (Read the answer)
- Which type of mattress and what thickness is suitable for my child who is under 15 and my mother who is over 60? (Read the answer)
- I am using a KYMDAN Massage mattress. Can my two year old child share such a massage mattress with me? (Read the answer)
- What are the advantages of each of the following types of mattress: KYMDAN Deluxe, KYMDAN Massage and KYMDAN Special? (Read the answer)
We treasure and greatly appreciate the sincere questions you have raised, which help us understand and meet your true demands for our service improvement.
