Warranty matters deserve careful consideration by consumers before a purchase
decision is made in order to avoid being mislead by advertising related to
warranty policy that is dishonest, unclear or intentionally obscure. Some
customers discover only when warranty protection is required how some
manufacturers deliberately avoid responsibility and critically violate consumer
rights.
KYMDAN MATTRESS WARRANTY POLICY
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A mattress is compressed and inelastic and has sunken and hollow areas, so it
is cannot regain its initial shape and size after a person stands, lies or sits
on it for a long time (see illustration).
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Plastic in the mattress is deformed and rotten due to age.
An aged rubber mattress has seriously reduced physical and
mechanical features, such as tensile strength, tear strength and elasticity,
making the mattress useless. A mattress is often called rotten
if damage results from a user standing on it.
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No warranty applies if customers do not follow instructions (see
user guide).
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Duration of warranty is 10 years.
Note
Present your warranty certificate if your mattress requires care that is covered
by warranty. If the warranty certificate is unavailable, KYMDAN still honors
its warranty obligations. In such a case, warranty duration is based on coded
information on the mattress.
The technical specifications of the mattress do not change during the initial 10
warranty years (except color and appearances). For subsequent years, the
technical specifications may gradually decrease naturally, however, the gradual
decrease of technical specifications does not affect the user features of the
product.
In the event Kymdan finds that mattresses on warranty demands are damaged due to
willful acts or essentially undamaged and still suitable for use but customers
insist the mattresses are not of good use without sufficient and reasonable
substantiation, and demand product warranty rights subsequently for the purpose
of unfair competition that consciously aims at Kymdan’s prestige and
brand-name, then Kymdan shall resolutely refund 100% value of the product as
written on the invoice (without making any monetary deductions) to take the
product back (destroy) without accepting product exchange.
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KYMDAN BED WARRANTY POLICY
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Mattresses:
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The mattress is compressed, not elastic and has sunken and hollow areas, so the
mattress cannot regain its initial shape and size after a person stands or lies
or sits on it for an extended period of time (see illustration)
-
Plastic in the mattress is deformed and rotten due to age.
Aged rubber mattresses have seriously reduced physical and mechanical features,
such as tensile strength, tear strength and elasticity. These features lead to
a useless state that is often called rottenness, in which a mattress is damaged
if a user stands on it.
-
No warranty applies if customers do not follow instructions (see user
guide).
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Bedstead:
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All frames are warranted if damaged by termites or if timber is not in good
condition.
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Painting coats are not warranted.
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Duration of warranty is 6 years.
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KYMDAN LOUNGE SUITE WARRANTY POLICY
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Mattresses:
-
The mattress is compressed and notelastic with sunken and hollow areas and
cannot regain initial shape and size after a person stands or lies or sits on
it for a long time
-
Plastic in the mattress is deformed and rotten due to age.
Aged rubber mattresses have seriously reduced physical and mechanical features,
such as tensile strength, tear strength and elasticity. Such features lead to a
useless state that is often called rottenness, in which a mattress is damaged
if a user stands on it.
-
Frames:
-
All frames are warranted if damaged by termites or if timber is not in
good condition.
-
Painting coats are not warranted.
-
Duration of warranty is 6 years.
User's guides
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WARRANTY CONTACT
Head Office :
Saigon - Kymdan Rubber Stock Company
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Address:
28 Binh Thoi St., Ward 14, Dist. 11, HoChiMinh City, Vietnam .
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Phone:
(+84.8) 38619999 (ext. 134, 182).
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Fax:
(+84.8) 38657419 - 39748376
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Email: hanh.tm@kymdan.com
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Website:
Ha Noi Affiliation:
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Address:
123 ( old number: 512 ) Nguyen Chi Thanh St., Dong Da Dist., Ha Noi City, Viet
Nam.
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Phone:
((+84.4) 37734468, 37734469, 37734470
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Fax: (+84.4) 37734569
Da Nang Affiliation:
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Address:
42A Ham Nghi St, Thac Gian Ward., Thanh Khe Dist., Da Nang City, Viet Nam.
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Phone:
(0511) 3650172 - 3653554
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Fax: (0511) 3653553
Can Tho Affiliation:
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Address:
4/9, 30 thang 04 Street, Xuan Khanh Ward, Can Tho City, Viet Nam.
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Phone:
(84) 0710. 3780286 – 3780287 - 6250729 - 6250728
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Fax: (84) 0710. 3740513
An Giang Affiliation:
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Address:
31/5 Tran Hung Dao, My Xuyen Ward, Long Xuyen City, An Giang.
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Phone:
(84) 076. 3940283
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Fax: (84) 076. 3940284
Affiliation :
Kymdan Australia Pty. Ltd.:
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Address:
78 Nicholson, Footscray, Victoria 3011, Australia
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Phone: 1300 KYMDAN, 1300 596326, (+61.3) 9687 2177
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Fax: (+61.3) 9687 2755
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Email: contact_us@kymdan.com.au
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Website:
Kymdan Germany GmbH:
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Münchener Str. 9, 60329 Frankfurt am Main, Germany.
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Phone: (+49.69) 2648 6459 - (+49.69) 2648 6534
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Fax: (+49.69) 2648 6545
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Email: kymdan@t-online.de
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Endurance for more than 25 years - Use Kymdan Mattresses
for savings and efficiency
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