WARRANTY INFORMATION

THE 15-YEAR WARRANTY PERIOD IS APPLICABLE FROM THE 03/05/2017 (see details)

During the warranty period if the mattress: deteriorates and becomes hardened or stiff on the surface, causing it to crumble, or the latex melts and becomes inelastic, please return the mattress to the seller. (see details)

Please carefully read and ensure that you fully understand the warranty policy before making a purchase decision to avoid the circumstance of manufacturers who falsely advertise, providing dishonest warranty terms that are vague and unclear. Those who fail to read and understand the warranty policy, often will find that their consumer rights have been seriously violated when claiming for warranty, as the unethical manufacturer has avoided their warranty responsibility with unfair warranty terms.

 

KYMDAN COMPANY ONLY COVERS WARRANTY FOR MATTRESSES

KYMDAN COMPANY DOES NOT COVER WARRANTY FOR (see details why)

  • All pillow types (Kymdan Pillows, Kymdan SoftTouch Bolsters, Kymdan Sofa Cushions, Kymdan LumbarLatex Support Pillow, Kymdan LumbarLatex Travel Pillow, Kymdan Pillow Go)
  • Kymdan Mini Mattress
  • Kymdan Mini Folding Mattress
  • Kymdan Travel Mattress
  • Sofa Pieces
  • Smaller custom sized mattress with width ≤ 60cm or length ≤ 140cm, manufactured according to customer requirements.
  • Kymdan Mattress Covers
  • Kymdan Bedding Sets
  • Kymdan Mattress Protector
  • 100% Cotton Kymdan Bath Towels
  • Kymdan Pillowcase
  • Kymdan Quilts

WARRANTY POLICY FOR KYMDAN MATTRESSES

Kymdan Mattresses (Deluxe, Deluxe Premium, Massage, Massage Premium, Special Deluxe Pillow Top, Folding, Medical (used for hospital beds), Deluxe Long Phung (with Long Phung Design)) are covered under warranty for latex deterioration, causing the latex to crumble due to a hardened or stiff surface, the latex becomes melted and inelastic (see example image). This means the mattress can no longer return to its original shape immediately after standing, sitting or laying on the mattress for an extended period. Jumping and bouncing on Kymdan mattresses are permitted (see Kymdan mattresses unbelievable ability to withstand tremendous forces).

Deteriorating latex mattresses are mattresses with severely reduced mechanical properties (compressive strength, tension force, tensile strength, elasticity, …) causing it to critically decrease the inherent physical properties of the latex mattress, this is commonly known as a crumbling mattress.

Kymdan Mattresses (Deluxe, Deluxe Premium, Massage, Massage Premium, Special Deluxe Pillow Top, Folding, Medical, Deluxe Long Phung (with Long Phung Design)) ARE NOT COVERED UNDER WARRANTY for:

  • The latex foam of the mattress turns yellow (this color change is a normal characteristic of natural latex).
  • Use and maintenance of mattress do not comply with User Guide printed on the Warranty Card (please see user guide).
  • The mattress is damaged due to intentional sabotage (unrighteous competition), including:
    • The mattress was exposed to direct sunlight (due to the nature of natural rubber, it will age from the effect of sunlight’s ultraviolet rays).
    • Mattress placed in room with a temperature 40°C/104°F for an extended period.
    • There are stinking substances and food plastered onto the mattress.
    • The mattress was impacted by an external force of over 200kg/dm2 from any direction.
    • The newly released mattresses with the new SoftFresh Max cover, which was released to the market in 2022, are composed of two parts:
      • The mattress core (made from Kymdan natural latex foam).
      • The Kymdan SoftFresh Max cover is designed to protect the mattress core. The cover must remain intact during the use of the mattress.

​Kymdan Company has the right to refuse warranty if the cover has been removed from the mattress foam as the product would no longer be intact (considered intentional sabotage).

  • The slight scent of the product is a normal characteristic of mattresses made from natural latex.
  • Mattresses that have become odor-contaminated due to improper packaging when shipping with other pungent merchandise. 
  • Mattresses damaged due to your self-packaging or your use of a separate courier service that used improper packaging methods such as rolling, tightening, or restraining to reduce storage volume during shipping.

WARRANTY POLICY FOR KYMDAN BEDS:

  • Latex Bed Core: 15-year warranty (under the same terms as mattresses)
  • Bed Frames: 10-year warranty
  • Kymdan Wooden Beds:
    • The entire frame, even damages caused by termites or poor-quality wood.
    • The painted wood surface and upholstery (if any) are not covered under warranty. 
  • Kymdan Folding Bed:
    • Covered for broken mechanical joints on the frame or poor quality material.
    • The painted surface is not covered for warranty
  • Bedside Tables: 10-year warranty
    • The glass panel (if any) is not covered under warranty

 

WARRANTY POLICY FOR KYMDAN LOUNGE SUITES:

  • Latex Sofa Core: 15-year warranty (under the same terms as mattresses)
  • Wooden Sofa Frame: 10-year warranty.
    • The entire frame, even damages caused by termites or poor-quality wood.
    • Upholstery material is not covered under warranty.
  • Coffee Tables, Armchairs and Ottomans: 10-year warranty
    • The entire frame, even damages caused by termites or poor-quality wood.
    • The painted wood surface and upholstery (if any) are not covered under warranty.
    • The glass panel (if any) is not covered under warranty.
  • Seat pads are not covered under warranty

 

WARRANTY POLICY FOR HOME TEXTILE PRODUCTS (ALL TEXTILE PRODUCTS):

Textile products are not covered under warranty, including mattress covers, bed sheets, duvets/quilts, mattress protectors and 100% Cotton Kymdan Bath Towels.

 

See User Guide

 

CONTACT KYMDAN WARRANTY SERVICES:

Kymdan Company within Vietnam:

Saigon - Kymdan Rubber Stock Company:

  • Address: 28 Binh Thoi St., Ward 14, District 11, Ho Chi Minh City, Vietnam
  • Telephone: 1800 9021
  • Email: contactus@kymdan.com
  • Website: www.kymdan.com

KYMDAN OVERSEAS SUBSIDIARIES

KYMDAN (AUSTRALIA) PTY. LTD.:

  • Address: 78 Nicholson Street, Footscray, Victoria 3011, Australia.
  • Telephone: 1300 KYMDAN (1300 596326)
  • Email: contactus@kymdan.com
  • Website: kymdan.com.au

KYMDAN AMERICA, INC.:

                  Kymdan Office and Warehouse in California, USA.

  • Address:17011 Beach Blvd., Suite 900, Huntington Beach, CA 92647
  • Telephone: 1 8559 KYMDAN (1 8559 596326)
  • Email: contactus@kymdan.us
  • Website: www.kymdan.us

 

Mattress durability of up to 25 years if used and maintained well

The use of Kymdan Mattresses is efficient and economical.