I would like to purchase a latex mattress, however, as there are many other brands on the Viet Nam market stating that their product is of comparable quality to Kymdan’s products but the price is lower. I am quite confused and would like an explanation.

Obviously when promoting and selling their mattresses,the sales persons speak well of their productsand attempt to compare them with other mattresses to prove that their mattresses are good. This is just a common advertising skill since as in common sense “only the buyers, not the sellers, make mistakes”.

To ensure that they buy quality mattresses, consumers need to be vigilant and consider the following:

- If the mattress products truly as good as the manufacturers proclaim then the manufacturers should have no issues disclosing the specifications of the mattress products to the public. If they do not do so and the products are assessed by the relevant State agency(ies) to fail the quality standards already claimed by the manufacturers, the manufacturers will be fined. They will also lose their reputation and be rejected by the consumers for false advertising. That is why some manufacturers will normally avoid disclosing the specificationsof their low-quality mattresses on mass media.

Therefore, customers should only trust mattress products whose specifications are publicly disclosed in stores, sales materials or in the manufacturers’ website. The public disclosure of specifications will enable consumers to compare different mattress products and know which mattress products are better. 

- In addition to disclosing the specifications of mattress products, the manufacturers will show their confidence in their product warranty policy. As such, another factor to assess mattress product quality is a longer warranty period with clear and concrete terms of warranty.

With respect to Kymdan products, we have clearly disclosed quality standard chart of Kymdan mattress at all our stores and on our websites. We also provide a 15-years warranty on our products with clear, concrete and tenable terms of warranty.

In addition, since we export our mattress products to many developed countries around the world such as Australia, Japan, USA and Europe, Kymdan mattress products are subject to stringent monitoring on quality standards of the importing countries and other mattress suppliers in these countries.

Customers from Europe and America are very surprised when they discover that Kymdan prices are very low and so they automatically assume that the product is of a lesser quality. Therefore, upon using the mattress they soon realise that this isn't so. In fact, many tourists say that the mattress they are presently using at home is several times more expensive and the quality is not as good as Kymdans mattresse. As such many tourists when visiting Vietnam are so pleased with the mattress that they end up buying one to bring back home.

Kymdan would like to respectfully and sincerely thank our customers for asking such important questions regarding Kymdan products. Your questions have helped us understand your needs and serve you better.