Questions
If false or imitation products with bad quality are bought by mistake, how should a consumer react?
This question can apply to all products, not only mattresses.
"Consumers who suspect that they have purchased false or imitation products of bad quality can directly contact the authentic manufacturer of genuine products to ask for product verification.
If a product is false, customers can contact the Market Management Agency to start an investigation clarify product origin, sale, distribution and manufacture of false products according to the law.
Consumers can also contact the Consumer Protection Association for support. The Association protects consumer rights and legal benefits".
"Consumers who suspect that they have purchased false or imitation products of bad quality can directly contact the authentic manufacturer of genuine products to ask for product verification.
If a product is false, customers can contact the Market Management Agency to start an investigation clarify product origin, sale, distribution and manufacture of false products according to the law.
Consumers can also contact the Consumer Protection Association for support. The Association protects consumer rights and legal benefits".
(This answer was provided by Ms. Nguyen Thi Hong Ha of the Branch Office of the Directorate for Standards, Metrology and Quality).
Kymdan would like to respectfully and sincerely thank our customers for asking such important questions regarding Kymdan products. Your questions have helped us understand your needs and serve you better.
Other questions of the same topic:
- Why is the price of Kymdan mattresses significantly higher than other brands in the market?
- I would like to purchase a latex mattress, however, as there are many other brands on the Viet Nam market stating that their product is of comparable quality to Kymdan’s products but the price is lower. I am quite confused and would like an explanation.
- What consumer benefits does Kymdan’s mattress warranty policy give?
- I would like to become a sales agency of Kymdan. What requirements apply to me?
- With false and imitation products on the market, how can I buy genuine Kymdan mattresses and differentiate them from false mattresses?
- Through the program “Thay Lời Cảm Ơn” (as a replacement for thankfulness) hosted annually, it is said that Kymdan mattress products offer a durability of up to 30 years. With that astounding service life, how does Kymdan afford to sell more?
- I have received much information that Kymdan mattresses are fire retardant. I now use a Kymdan mattress and know that Kymdan mattresses are produced from natural latex (isoprene foam) that burns readily. Can you explain this to me?
- When placing the mattress on the tile to sleep, does the mattress prevent the air from rising?
- I would like to obtain a Kymdan mattress that fits my over-size bed. Can the Company produce one for me? Where can I order? How long is the order time?
Kymdan would like to respectfully and sincerely thank our customers for asking such important questions to help us understand your true needs and serve you better.
SAIGON - Kymdan Rubber Stock Company
28 Binh Thoi Street, Ward 14, District 11, Ho Chi Minh City.
Tel : +84 28 3861 9999
Email: contactus@kymdan.com
Website: www.kymdan.com
28 Binh Thoi Street, Ward 14, District 11, Ho Chi Minh City.
Tel : +84 28 3861 9999
Email: contactus@kymdan.com
Website: www.kymdan.com
Certificate of Business Registration No. 0301 666 989 by the Department of Planning and Investment of Vietnam, issued on 05 March 1999.
Copyright by Kymdan Co.
version 2.01
